Frequently asked questions

1. What products do you sell?

We are professional lapidary artists who hand cut cabochons from around the world using ethically sourced rough material we frequently cut rare hard to find material and upcycled . Browse our Website to discover our latest stones.

2. How can I place an order?

To place an order:

1. Browse our products and select your item(s)

2. Click “Add to Cart”

3. Proceed to checkout and fill in your shipping and payment information

4. Confirm your order

You’ll receive a confirmation email once your order is successfully placed.

3. What payment methods do you accept?

We accept all major payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, Amex)

• PayPal

5. Do you offer international shipping?

Yes, we offer international shipping to select countries.

• All International Orders Over £50 Free

• All international Orders under £50 will be charged at £4.50 GBP

6. How long does delivery take?

We aim to ship your order with 48 hours not including Weekends

Delivery times depend on your location:

• Domestic orders: [e.g., 2–5 business days]

• International orders: [e.g., 7–21 business days]

If you need your order in a rush please contact us for express shipping quotes

7. Can I return or exchange an item?

Yes! We offer a 14-day return policy on most items. Items must be unused and in original packaging via Recorded Delivery.

8. Is my personal information safe?

Absolutely. We use secure encryption and follow strict data protection protocols. We never sell your information to third parties.

9. How do I contact customer support?

You can reach us via:

• Email: orders@designercabochons.co.uk or dcabs607@gmail.com

• Phone: 07946602022

• Or by snail mail at Designer Cabochons, PO Box 265, Ilkley, West Yorks LS29 1BX

We’re happy to help with any questions or concerns!